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Privacy Policy for DCATZ (Ajira and Tensor Products)

Privacy Policy

Last updated: June 1, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application refers to Ajira and the Tensor product suite (including Tensor POS, Tensor Retail, Tensor Hub, Tensor SMS, and Tensor Books), the software programs provided by the Company.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Developers Code AI Tanzania Limited, Tabata Segerea, Ilala, Dar es Salaam, Tanzania.

  • Country refers to: Tanzania

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Application.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Our Role for Tensor Retail Data

For account registration, billing, support, website analytics, security monitoring, product improvement, demo operations, and communications with You, the Company generally determines why and how Personal Data is processed and acts as a data controller or collector under applicable law.

For business records that You or Your organization enter into Tensor products, such as customer contacts, invoices, staff records, inventory records, SMS recipient lists, payment labels, accounting records, and logistics records, Your organization generally determines the purpose and lawful basis for that data. In those cases, the Company processes that data to provide the Services and acts as a service provider or data processor acting on Your organization's instructions, except where We must process data for security, legal compliance, fraud prevention, service integrity, billing, or enforcement of Our Legal Terms.

If You use Tensor products on behalf of an organization, You represent that You are authorized to provide Personal Data to Us and to instruct Us to process it through the Services.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First name and last name
  • Email address
  • Phone number
  • Business name, business location, role, and account access details
  • Customer, supplier, staff, sales, inventory, payment, delivery, invoice, SMS, and accounting records that You or Your organization enter into Tensor products
  • Authentication, device, session, audit, and security metadata needed to protect accounts and investigate misuse
Tensor Retail and Demo Data

Tensor Retail, Tensor POS, Tensor Hub, Tensor SMS, Tensor Books, and demo environments such as demo.dcatz.com may collect and process operational data entered by users, including product catalogs, stock movements, invoices, receipts, returns, customer contact details, Bulk SMS recipient information, payment-provider labels, user roles, location assignments, device/session activity, and audit logs.

Demo accounts are provided for evaluation, training, and product preview. Demo data may be monitored, reset, limited, anonymized, deleted, or disabled at any time to protect service reliability, prevent abuse, test tiered feature access, and keep the environment safe for other users. Users should not enter sensitive, regulated, confidential, or production-only third-party data into demo environments unless they have the legal authority to do so and accept the risk that demo data may be reset or reviewed for safety and support.

Sensitive and Third-Party Data

Tensor products are business operations tools. You should not enter health, biometric, government identification, children's, highly confidential, regulated, or other sensitive Personal Data unless the data is necessary for Your lawful business purpose, You have a valid legal basis to process it, and You have authority to provide it to Us for processing through the Services.

You are responsible for giving required notices, obtaining required consents, honoring opt-out requests, and maintaining lawful contact lists for customers, staff, suppliers, SMS recipients, and other third parties whose Personal Data You enter into the Services.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To operate Tensor products: To provide point-of-sale, inventory, logistics, invoicing, SMS, accounts, reporting, tier-management, demo, audit, and support functionality for You or the organization You represent.

  • To secure and audit the Service: To verify authentication, enforce role-based permissions, maintain non-repudiation audit trails, detect misuse, investigate incidents, and protect demo and production environments from abuse.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Legal Bases and Compliance

Depending on the context and applicable law, We may process Personal Data because it is necessary to provide the Services, perform a contract, comply with legal obligations, protect legitimate business and security interests, prevent fraud or abuse, respond to Your requests, protect vital interests, or because You or Your organization have given consent.

Where Tanzania's Personal Data Protection Act, 2022, its regulations, or other applicable data protection laws apply, We aim to process Personal Data according to applicable principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • With infrastructure, authentication, payment, messaging, analytics, hosting, backup, security, support, and professional advisers who help Us provide and protect the Services.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

We do not sell Tensor Retail customer operational databases as standalone lists. We may use aggregated or de-identified information that does not reasonably identify You, Your organization, or a data subject for analytics, product improvement, benchmarking, security, and business reporting.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Tensor audit logs, invoices, accounting records, security records, billing records, and legal acceptance records may be retained for longer periods where needed for tax, accounting, dispute resolution, security, anti-fraud, regulatory, or legal compliance purposes. Demo data may be retained for a shorter period and may be reset or deleted without notice.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer where consent is an applicable lawful basis. We may also transfer or host data where necessary to provide the Services, operate cloud infrastructure, support users, secure the platform, or comply with legal obligations.

The Company will take steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and that transfers use appropriate safeguards required by applicable law, including permits, contractual protections, or other controls where required.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

If Your Personal Data was entered into Tensor products by a business customer, We may direct Your request to that customer because the customer may be responsible for deciding whether and how the request should be fulfilled. We will support reasonable customer instructions where required by law and technically feasible.

Your Data Protection Rights

Depending on applicable law, You may have rights to request access to Personal Data about You, correction of inaccurate Personal Data, deletion or erasure, restriction or objection to processing, portability, withdrawal of consent, information about processing, and complaint to a competent data protection authority. These rights may be limited by legal obligations, contractual obligations, security needs, audit requirements, and the rights of others.

To exercise rights, contact Us using the details below. We may need to verify Your identity and authority before acting on a request.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

You are responsible for configuring user roles, limiting account access, protecting passwords and devices, training staff, reviewing audit logs, and ensuring that users with administrative access are authorized to view and manage the data in Your account.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: